WhatsApp Flows,
explained simply.
WhatsApp Flows are guided, form-like experiences that run inside a WhatsApp chat — letting a business collect structured information (a booking, a quote request, contact details) without the customer ever leaving the conversation. Here’s what they are and how a small business can actually use them.
- Guided forms and menus that run natively inside WhatsApp.
- Collect structured data — no messy free-text back-and-forth.
- Ideal for quotes, bookings, lead capture and onboarding.
- Chatly builds and manages your Flows for you.
What is a WhatsApp Flow?
A WhatsApp Flow is an interactive experience — think of a small guided form or menu — that a business can send inside a normal WhatsApp chat. Instead of typing everything out, the customer taps through structured options and fields: choosing a service, picking a date, entering an address.
Because the information comes back structured rather than as scattered free text, the business can act on it immediately — generate a quote, log a booking, or route a lead — without deciphering a long thread of messages.
What can you use Flows for?
The most common uses for small businesses are lead capture, quote requests and bookings. A Flow can gather exactly the details you need to price a job, then hand off to a payment link. It can onboard a new client, collect an order, or run a simple intake questionnaire.
The value is consistency: every enquiry arrives with the same complete information, so nothing slips through and you spend less time chasing details.
How Chatly uses WhatsApp Flows
Chatly builds and manages Flows for you as part of your automated WhatsApp system. During onboarding we set up the Flows your business needs — a quote flow, a booking flow, a lead-capture flow — and connect them to your quotes, catalogue and payments.
You don’t touch the technical side. You tell us what information you need; we build the Flow and keep it running.
Frequently asked questions
Are WhatsApp Flows an official WhatsApp feature?
Yes. Flows are part of the WhatsApp Business Platform, giving businesses a way to run guided, form-like interactions inside a chat.
Do customers need anything special to use a Flow?
No. Flows run inside the WhatsApp app your customers already have — they just tap through the options.
What can I collect with a Flow?
Structured details like service type, dates, addresses, contact information and order choices — whatever your business needs to act on an enquiry.
Do I have to build the Flows myself?
No. Chatly designs and manages your Flows for you as part of onboarding, and connects them to quotes, catalogue and payments.
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